Plain pulls in $15M to agregate B2B customer services chats into one platform

Internal Customer Support platforms are being removed from platforms like email ticking systems and chat on channels like Slack, Microsoft Team and even Discord. However, with Slack, for example, capable of hosting hundreds of channels, the whole thing can become quite unreasonable.

SimpleOutside the UK, it seems to have the answer. Its API-First platform integrates all these communications channels, allowing businesses to facilitate their support.

“This means that you can literally talk to your customers wherever you are,” CEO Simon Rohbrach told TechCrunch with a call.

It can chat and emailed in the same way as a traditional support desk, such as gendesk or intercom, but also will disrupt through power slack, Microsoft teams or a UI.

“It is really fast to use it. People really like it and have all the traditional supporting support effectiveness, SLA, response time and more, “Rohrabach said.

“We see that this big shift is truly sealing from support, customer success and engineering and all the other teams really support to work closely. And we also use that internal cooperation power, ”he added.

The start has now collected $ 15 million in a funding round led by the battery Venture with the continued participation of index venture and connector.

This fund will be partially used to establish its first US office in San Francisco.

Rohrabach and Matt were founded by the plain. The two worked in delivery from the early days earlier, Rohrobach Delivery 40-manthing materials, research and design team, while Vagony worked on the design system and internal equipment.

Plain customers include companies such as sanity, laravel, stitch and rayacast.

In a statement, Battery Ventures General Partner Neeraj Agwal says: “B2B support cooperation and AI’s new era.”

However, these customer support is not the only player in the business to combine channels. Are also in the United States Thinus And PylonThe

Last year, pylon Landing In a round led by Andresen Harovits, the existing investors are $ 17 million for investing in a full-will-based B2B Customer Service Platform in a round with the participation of General Catalist, Wi-Combinator and other renowned Angels. It now has more than 250 customers.

Meanwhile, Thina Million has collected more than a million dollars and included lightspeed and the capital of the first round as an investor.