Klarna’s revenue per employee soars to nearly $1M thanks to AI efficiency push

Last year, Clarsa announced an important initiative to lift its internally advanced AI systems powered by OpenAI throughout her activities.

It was not empty to buy it now, then pay to the giant. The company not only ends its valuable agreement with the Salesforce CRM, but also reduces its appointment, allowing AI to do something previously performed by humans.

Clarsa announces Monday that its dependence on AI is running a significant skill for this company, and it is on its way to $ 1 million per employee, more than $ 575,000 per worker a year ago, according to agency Last financialThe Although the company has claimed that most functions have become more efficient for its AI effort, the largest financial impact was a significant reduction of customer service expenditure.

Clarsa said last year that it planned to replace it almost 700 Fulltime Customer Service Contractor Including the AI ​​chatbot. However, last week, the agency says customers will have the option of talking again With a man Agent.

In March, the Swedish company filed papers for its high expected Download OPAThe Clarsa postponed the plans last month due to unrest in the stock market as a result of President Trump’s tariff announcement.

Despite rising to $ 701 million in 2025, the company does not provide any timeline to resume its IPO plan.