Klarna CEO says company will use humans to offer VIP customer service

“My wife taught me something,” Clear CEO Sebastian Simiatkovsky told London SXSW to the crowd. He was addressing the headlines about the agency Human workers are looking for rent After saying Clarana before Used to artificial intelligence To do things that will be equal to 700 staff. “Two things may be true at the same time,” he said.

Simiatkovsky said it is true that the company has stopped hiring human workers a few years ago and roll out the AI ​​agents that helped reduce and increase customer support costs The company’s revenue per employee. The company had 5 workers two years ago, and the number is now about 5,7, he added that because the company’s salary expenditure is reduced, Clarsa is now seeking to re -invest most of the money in cash and equity compensation.

However, he emphasized that it does not mean that people do not have the opportunity to work in the organization. “We think human customer service is always going to be a VIP thing,” he said, compared how people pay more for the clothing sewed clothing than the machine. “So we think that two things can be done at the same time. We can use AI to remove the boring tasks, manual tasks, but we also promise our customers to have a human connection.”

He talked about how the company is planning to balance employees and AI workers. Simiatkovsky says that at this point, the company’s engineering positions have not been as shrunk as other sections, but he notes that it may be transferred.

“What I see internally is what I see internally, who is coding a new uprising of traders,” he added that the challenges that many engineers nowadays are, are not business knowledge, “he said. “I think the people of the department will become more valuable,” Simiaatkovsky continued, especially they could use AI and keep their business understanding well.

He himself is using the ChatzP to learn the code and help him understand the Clarner’s data aspect further. He said that doing this had helped to make Clara a better company. Earlier, he thought he would never learn what he needed to take a more current role in the company’s database conversation.

“I will take a slack thread, I’ll throw it into the chatter and say, ‘This is understood, isn’t it?'” He added that he used the ChatzP like a private house teacher.

However, he is more aware that AI is not just about staff. He talked about the scandal growth and how it influenced high-faith societies like Sweden. The Financial Times recently reported Regarding the emergence of Fintech scandal, for example, the sensitive residents of Singapore may be to them because they believe in different organizations more naturally.

“And AI is obviously accelerating it,” said Simiatkovsky.

Simiatkovsky also once again addressed why the company stopped using salesforce and workdered because it was because Clarsa wanted to integrate her data in such a way that it would be easy to feed in AI. He said, for example, if Clara wants to collect information about any of his clients, it should go to Google Suite, Slack, Workdide, Salesforce and more.

“We realize that the only way to move forward is to integrate [data]”The company has stopped using about 1,220 small software services.

Is it pending IPO about it? He indicated that Clarsa could soon move forward with it, but otherwise there was non -committee. “I can say that I am glad that there is less turmoil in the market,” he laughed.

And if he had a magic stick and could change a thing? He was part of the EU again in the UK. The people then burst into applaration.