Uber Eats now lets merchants message customers about their orders

Uber Its on Wednesday announced that it will now allow restaurants and merchants to chat with customers so that it helps prevent problems with orders. The app is also launching new AI tools for merchants and users are inviting users to submit photos of their order if the item still does not have a menu image.

With the new “Live Order Chat” feature, merchants can confirm the replacement of items sold, clarify special requests, and to convey customers in real-time to do things like dietary or allergy preferences.

Uber has said that users cannot start chatting with merchants, because customers can only convey the merchants if they contact them. Live order chat is available for both delivery and pickup order and once the meal is given to a courier or customer for pickup.

The introduction of the new feature comes three months after Uber’s eating rivals Dordash Declaration of power for merchants To chat directly with customers to solve the order problems.

For merchants for new AI equipment, Uber Its Customer review AI-driven summary is launching to make the scale easier to understand the reaction to the scale. Also, the Uber Its is turning the details of the AI-exposed item for the menu to help users notify when deciding what to order.

The application will use AI to enhance the low quality food images by improving light, resolution, framing and plating. For example, if the tableout container contains a picture of the meal, Uber Its AI can use it to create a picture of the same dish on a plate.

Also, Uber Its will now encourage users to snap a photo of their delivery. The agency says it is doing it because it is aware that customers are more likely to order a dish when they are able to see it. If a customer’s image is chosen and published they are in the United States, Canada, Mexico or UK they can get $ 3 in Uber cash

To submit a photo, users will need to tap the “Add Photo” button to the Rate Order screen after providing their order.