AI agents aren’t the ‘new Google,’ says Airbnb CEO

After the second quarter earnings DefeatAirBNB CEO Brian Cheky has shared his thoughts on the company’s AI strategy, warning investors that AI chattobs still cannot be considered “new Google”. This is, AI Chatbots, possible, by the new driving traveled and services business, not a complete replacement of the referrals that the influential search engine brings.

At least not at this time.

“I think we still feel the place,” the Execute Q2 told investors in the earning call. “The thing I want to be careful is that I don’t think AI agents – I don’t think we should think of chattubs like Google – I don’t think we should still think of them as ‘new Google’.”

This, Chesky explained, because the AI models are not “owned”.

“We also need to remember that Model Powering Chatzipt is not owned by it is not exclusive with ChatGPT We – AirBNB – APIO can use, and other models that we can use,” he said.

To draw a wide picture of the AI Landscape, Chesky said that Chattabot and other AI agents as well as custom-bilt startups designed for specific applications, as well as other companies transferred to AI.

“One of the topics we noticed is just … the best model is not enough you need to be able to tune the model and create a custom interface for the right app and and I think this is the key,” he said.

The company told investors that it seems to take advantage of AI in various ways.

AirBNB has shared the time that its AI Customer Service Agent in the United States has reduced the percentage of guests communicating with human agents for example, for example. Chesky said it was actually stronger than dealing with travel plans and inspiration, because the AI agents of the customer service could not do hallucinate. They should always be able to be right and helpful.

AirBNB’s Customer Service Agent was built using 5 different models and was trained in thousands of conversations and currently available in English in the United States, AirBNB will roll it into more language and it will become more personal and agent next year. This means that if anyone reaches a reservation to cancel a reservation, it will be able to understand; It will not only be able to tell them how to do it, but it can do it for them. Agent can also help planning and book travel.

Also, AI will come to AirbnB’s search next year, CEO.

However, the company could not fully implement its plans to work with third -party AI agents, though considering it. Users still need an AirBNB account to create booking.

Because of this, Chesky does not think that the agent AI will turn his business into a product, as the booking flights have become. Instead, he sees AI as “potentially attractive lead generation” for the company.

“… I think that we have to be the first place to be leading and booked travel to Airbnb. The main thing is that as far as we integrate with AI agents, I think it’s something we must open,” he said.

AirBNB defeated analysts’ expectations in quarters with $ 3.1 billion and income per share with income of $ 1.03, but the stock Dropped The forecast for its slow growth in the second half of the year.