Ready or not, enterprises are betting on AI

This has become a big week for AI companies to sign enterprise deals Jendesk unveils new AI agents Those who are believed to be able to solve 80% of the problems of customer services, Anthropologists and IBM declare the strategic partnershipAnd also the Diloyet Declare an agreement with anthropologicalThe Plus, Google has announced a new AI-Fore-Business platformThe

This does not mean that it is about to be smooth ferry for large companies using AI. Actually, the time to declare the Diloyet was a bit awkward, the Australia Employment and Workplace Relationship Department on the same day that the professional service and consulting company would do Will pay refund To provide a report to the section that seemed to be a number of AI-exposed hallucinations.

In the latest episode Equity podcastCursten Korosec, Sean O’Chen and I have discussed the latest AI titles, with the opposite New Sora app about last week’s news aboutThe Although AI companies can finally make true money from customer social networking applications, enterprise deals provide a more instant path for significant earnings.

You can read a preview of our conversation performed for the bottom length and precision.

Anthony: I think it is related to our discussion about some of these geni social networks last week. We were making it as a way that these AI companies finally make money, which I certainly think this is what it is, but there is a long way to get there. And enterprise, sometimes people don’t find it as attractive or sexy as consumer, [but] It is actually where the real meaning is.

Maybe Sora is how Opena will earn five years from now, but these companies are about to make money now.

And the Deloteite [news] Were especially interesting. Sometimes you may feel like a somewhat broken record to mention how these models are [aren’t always] Prepared for Prime Time, but I think it is encouraging that the Australian government has actually moved back and said, no, you can’t do it.

It is not necessarily that no one should ever use AI to create such reports, though I think you can argue this. But if you are going to do this, you need to actually be responsible for the outputs. You have to actually go and make sure the information is being quoted. You can’t feed it in any model and justice [say] “Okay, my work is done, but it will be a lot of diligent time” “I think anyone who does this should be embarrassed and fined.

Carsten: Absolutely Shan, Gendesk also had an announcement this week and they were really making these tools that are about to manage most of the customer services, basically removes people from that process. In your daily day [life]How do you go about the world or how automakers work on the service, for example, are you starting to see this type [automation] Crip -in?

Shawn: Yes, I’ve actually written about it a few times. There is a bunch of different startups that are developing full customer service suit, voice agent, LLM for email and texts [from] Dealership and Service Center. I actually think this is a suitable idea because there is not the problem: we don’t have enough people to do these things and it will remove their work. It’s like you can never get anyone on the phone or you will be bounce around.

Especially in service, you will bounce in the service department. Everyone is busy. So if you can capture it correctly and make people a response to the people, the question to me is the question there is how much these businesses will take and stick to it. There have been all kinds of technologies for years, such as web forms and things like this, where these dealerships did it, but then they forget it. And then it is just sitting on their website and you feel that it will work, and then it is not effective, because they just want to call you.

So I have some optimism and something hope that things like this can actually be people’s first touch point [a business]The And it looks like we’re about to find out.

https://www.youtube.com/watch?v=8isQ9MUX08G

Equity is the TechCrunch Flagship Podcast, Produced by Theresa Lokansolo and posts every Wednesday and Friday.

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