Amazon identifies the issue that broke much of the internet, says AWS is back to normal

An outage on Monday affected web hosting giant Amazon Web Services (AWS), taking out large swaths of the web, including websites, banks and some government services. On Monday afternoon, the company offered an update on the cause of the problem and said it was working to restore services. At 6:01 PM ET, Amazon said all AWS services are back to normal operations

in a announcement On the Amazon website, the company shared that the underlying issue is related to DNS resolution. DNS, or Domain Name System, is a system that converts web addresses into IP addresses so that consumer apps and websites can load. While some issues can be resolved quickly, DNS issues can sometimes take longer to resolve.

“AWS reported increased error rates for multiple services and determined that the issue was related to the DNS resolution of the DynamoDB API endpoint in the N. Virginia (US-East-1) region,” the announcement said. “The underlying DNS issue was fully resolved at 2:24 AM PDT.”

Although the problem itself was fixed, Amazon needed more time to “fully restore service,” which it said it was doing “as soon as possible.” The company also said the issue affected Amazon.com and its affiliates, as well as AWS customer support operations

Amazon said Monday evening Eastern Time that the outage had been “fully mitigated” and that most services were returning to normal after an hour-long stretch during which most of the Internet could not load.

Several major apps were not working. Coinbase, Fortnite, signal, Confusion, VenmoAnd zoom As Amazon has faced long outages own servicewith him Ring video surveillance products. Outages disrupt even the eight sleeping cooling pods, annoying Users sleep.

Millions of companies and organizations rely on AWS to host their websites, apps, and other critical online systems. The company has data centers around the world and is said to have at least 30% of Amazon’s total cloud market.

Before that, the most recent global internet outage was in 2024, when cyber security giant CrowdStrike A bug update is released in its anti-malware engine, causing millions of computers around the world to crash and resulting in airport delays and mass outages. It took several days for global systems to return to normal.

Before that, in 2021 a glitch at DNS provider Akamai shut down some of the world’s biggest websites, including FedEx, Steam and the PlayStation Network, for several hours.

Amazon recommends referring customers AWS Health Dashboard For more detailed information about the outage and how it is being resolved.