How Otter.ai’s CEO is pushing the company to be more than just a meeting scribe

OTar.I. CEO Sam Liang is not satisfied with the company as a notetaker just to meet and used. Liang wants to become a source source for this initiative and a new batch of products published on Tuesday is the first step in evolution.

Silicon Valley-based AI Meeting Assistant Startup has released a new suit tools for the initiative published on Tuesday, which is designed to better include data by fanning data from meetings to other work flows on central knowledge. The goal is to help the companies get more from the meetings they have recorded.

The new product suite includes an API that allows users to create custom integration with platforms like cumin and hubspot, an MCP server – which connects users’ OTA data to external AI models – and a new AI agent that can search for a meeting or presentation of an organization.

Liang told TechCrunch this is the next episode of Oater’s life.

Liang said, “We are developing a meeting of the corporate meeting from a notTaker.” “This is a system record for conversation it can help corporations scale their growth and drive the standard of measurable business.”

When it was established in 2016, only a few handful transcription companies were – far away from today. The AI ​​boom that was kicked in 2022 encourages such as in startups Grunt Or CirclebackThe Even the older players like Fireflys have seen Increase interestThe

Liang argues that this conversion puts it in a separate section than his ex -colleague.

The meetings are where most companies’ knowledge is preserved, according to Liang’s opinion, whether it is a customer sales call to discusses notes about note or marketing techniques. But without the central space for these notes, that information can only help an organization so much.

Liang said, “Many times, the information is due to the inefficiency of the silly.” “A team does not know what the other party is doing and it thinks it was planned a month ago early planning the plan is not noted, but not everyone is notified. So, to create a permit system so that you mostly know that most of you [nonconfidential] The data is shared as extensively as possible. ”

Each meeting with the orator will not be directly attached to this organization-welcome knowledge base and users may choose to restrict the meeting notes access for recording related to sensitive information.

Employees and information privacy remains anxiety despite the access control. Even if a meeting is in the vicinity of a neutral subject, its transcripts pick up short talks and talk that occurs before and after the meeting, which can only contain gossip or information to listen to certain participants.

That is also a matter of one August class-action suit It claims that the company is recording a personal conversation without the user’s consent and that information is using its transcript services to train.

Liang said that he could not be particularly able to comment on the case, it was not a specific subject to the orator and it was better not to access the information when looking at the larger image.

Liang said “If they complain to us, they can accuse everyone of the equipment you have heard about the meeting notes,” Liang said. “My point of view is that we are on the right of history. We’re creating this new AI Revolution. If you want to help AI, you need to put AI in your meetings.”