Salesforce announces Agentforce 360 as enterprise AI competition heats up

Salesforce announced the latest version of his AI agent platform on Monday because the company showed the initiative to tempt its AI software in the growing market.

Customer Relations Manager Giants have unveiled the new platform, branded agent for 3605, which begins on October 5th before its annual Dreamforce Customer Conference. This new version of the Agent Force includes new ways to instruct AI agents, a new platform for creating and deploying agents, among others, among others.

One of the most important aspects of AgentFource 360 ​​is the new AI agent prompting equipment, called agent script, which will be published in Bita in November. The agent script gives users the ability to program their AI agents more flexible and “if/then” is the ability to respond better in the situation. It allows AI agents to program to be more estimated in less rigid situations as customers’ questions.

Users can tap on “logic” models, which claim to think before responding to responding based on patterns. Anthropologists, OpenAI and Google Gemsti gives these “logic” agents the strength.

Salesforce has also announced that it is publishing a new agent building equipment, an agentforce builder, which allows users to create, test and deploy AI agents from a single spot. This tool, which will be published in Bita in November, includes Agent forceAn Enterprise-Grade App VB Coding Tool that Salesforce announced earlier this month.

The company has also announced a extensive consolidation between the Agent Force and Slack. Salesforce says that its original applications, including Agenforce sales, IT and HR, are directly in slack from this month and will expand in the beginning of 2026.

Slack is piloting a new version of his slackbot chatboat that is meant to be a personalized AI agent that has learned about its user and will provide insights and suggestions.

Salesforce wants Slack to serve as an enterprise search equipment in the future and plans to launch connectors to platforms such as Gmail, Outlook and Dropbox early 2026.

This latest update from the Salesforce comes at an attractive time for the Enterprise AI market. Companies continue to reveal AI features at their enterprise customers when enterprises struggle to view a return for investment for these tools.

Google announced last week Gemini EnterpriseA suit of tools-many of which were already available to create-EntarPrize-Grade AI agents, which calculate Figma, Clarna and Virgin Virgin Virgin as the primary customer among others.

Anthropic also began to show traction for its enterprise product Claud Enterprise. The agency has announced that the consultant has made an agreement with the giant Dilot of bringing the clad chattabot To the 500,000 global staff of the Diloyte – its largest enterprise agreement is still. An ethnographic declaration a Strategic partnership with IBM The next day

The agent forms that have 12,000 subscribers of the Salesforce Touts – are significantly higher than the competitors in the press release. Its agent force 360 ​​upgrade primary pilot consumers include Lenar, Adco and Pearson.

In spite of this Study of MIT It has been found that 95% of Enterprise AI pilots fail before they reach the production because companies still strive to justify money spent on these AI equipment.