Airbnb CEO says it’s still too early for AI trip planning

AirBNB says it is ready to roll out of AI technology – but not the way customers wanted initially.

Instead of providing equipment to help travelers AI agents, their trips are planned to help them in planning or booking, AirBNB first plans to introduce AI to its customer support system. This update will be launched at the end of this summer, the company told investors while earning its Q4 2024 on Thursday.

AirBNB co-founder and CEO Brian Chesky explained that AI could do “an incredible job” for customer service because it could speak in any language and understand thousands of page documents. To get started, AI will serve as customer service agent but its capabilities will extend over time.

When companies prefer Open, GoogleAnd Others AI Agent – or AI software that is working on a series of work on your behalf is working on – Chesky believes that the technology is still very early to use AirbNB. However, he believes that in the end, AI so far does not change anything for the main travel platforms, “will have a profound impact on travel”.

“Here is what I think about AI. I think it’s still really quick, “Chesky said.

He noted that other companies were working to consolidate around the trip plan, but he thinks it is soon for the AI ​​trip plan.

“I don’t think it’s quite [a] Bits are ready for Prime Time, “added the CEO.

As AI technology continues to develop, AirBNB will expand AI-powered customer service agent to be part of the AirBNB search and at one point the road is far away, it will be a “travel and living regional,” Chesky said.

In addition to the customer service, the company has informed that some small productivity is used internally using AI for engineering. However, the executive also advised the executive here, “I don’t think it is still flowing to the basic steps of productivity.”

Within a few years, these profits have been mentioned by 30% growth in technology and engineering productivity, some types of “medium-mayor” can reach the impact of some types.

AirBNB did not say the use of AII AI would affect the headcount, but CFO Eli Martz pointed to greater skills, especially in customer service fields.

“’25 and in view of the point of view, I would say, there are increasing opportunities throughout our variable expenses, so the processing and customer service scopes, such as, are clearly more efficient and there are areas to provide some margins expansion,” Martz informed investors.

AirBNB has stated that strong earnings in Q4 that was seen Pop shares by 15% After beating both earning and earning. The company is pulling the trimester to $ 2.5 billion in revenue, above $ 2.22 billion of estimates and 735 cents per share of 5 cents expected.