Console raises $6.2M from Thrive to free IT teams from mundane tasks with AI

If you have ever been locking from your work computer you know you need urgent need to support it. Unfortunately, the support desk staff is often busy helping others, which means that there may be a significant delay before returning access.

Andrei Sarban realized the critical importance of his manual work when he was leading a product of reply and integration team. Serban, who joined the reply after achieving his coding protection Startup In 2023, many of the help desk with AI saw the opportunity to automatically automatically automatically, from resetting the passwords to applications like Figma and Miro to give access to routine problems to solve the routine problem.

Sarban could not wait to start his vision. He left the ripling last year ConsoleA mission of helping IT teams to reduce the worldly, repetitive tasks, thereby freeing the time to work on the desk professionals to work on more strategic and sophisticated projects.

Help Desk Functions are not new when trying to automat Was acquired by the serviceno $ 2.85 billion in March – by long, complex installation processes. Thanks to the simple integration with Slack, the console’s AI assistant can be made available to everyone in the company in just a few weeks.

“We have been able to get there so fast because we don’t need to replace your help desk,” he said.

Console sees himself as an AI colleague that is at the existing level assistance desk professionals. Serban even suggested that companies digitalize their more activities will become increasingly important.

Employees’ messages on Slack and startup AI agents respond to quick requests as it knows everything about the user’s permission to use them from their specified laptop model. Console’s AI can solve more than 50% of the tasks by itself and it will loop someone from it for a more complex problem, Serban said.

Fastest installed scale attracted customers with AI, flock protection and calendarly.

This customer win is a console to protect the .2 6.2 million seed funds from Thrive Capital.

Thrive partner Vince Hanks said that the company has supported many of the top AI companies, including OpenAEA, Carser and Scale AI, has made a thesis on the possibility of assisting artificial intelligence in it since the ChatGP was first published in early 2022.

Although Hanks acknowledges that the rapid integration of the console may seem easily replaced, he believes that its AI technology will improve so fast with the user’s adoption that it will become essential for everyone in the customer, deeply integrated system.

The goal of the console is to end up supporting other functions, including answers to employees’ requests on HR, finance and legal.

“We want console to be the first call of an employee to help,” said Sarban.