Qantas Data Breach to influence 6 million airline customers

Qantas connects with customers after a cyber attack heads to their third -party customer service platform.

On June 30, the Australian airline opened an “unusual activity” on a platform used by its contact center to store the data of six million people, including names, email addresses, telephone numbers, birth dates and frequent leaflets.

After the offense was discovered, Qantas took “immediate steps and contained the system,” the statement said.

The company is still investigating the full amount of the violation, but says it expects the share of the stolen data to be “significant”.

He assured the public that passport details, credit card details and personal financial information were not kept in the violated system and not compromised frequent accounts, passwords or PIN numbers.

Qantas informed the Australian Federal Police of the offense, as well as the Australian Center for Cybersecurity and the Australian Commissioner Office.

“We sincerely apologize to our customers and acknowledge the uncertainty that this will cause,” said Qantas Group CEO Vanessa Hudson.

She asked customers to call the special maintenance line if they were worried, and confirmed that it would have no impact on Qantas operations or airline safety.

The cyber attack is the most native of Australian data violations this year, with Australiansper and nine media underwent significant leaks in the last few months.

In March 2025, the Australian Information Commissioner Service (OAIC) ​​published statistics, revealing that 2024 was the oldest year for violations of data in Australia since the records began in 2018.

“The trends we observe suggest that the threat of data breach, especially through the efforts of malicious participants, is unlikely to decrease,” said Australian confidentiality commissioner Carly Kind in a statement by Oaic.

D -Ja Kind called on business and government agencies to strengthen the security and data protection measures and emphasized that both the private and public sector is vulnerable to cyberattacks.