Sanas taps AI to change call center workers’ accents in real time

Demand for voice and speech recognition technology is huge – and growing. An Analysis Market Research Farm Markets and Markets have shown that this sector may be more than $ 28.1 billion by 2027.

Voice and lecture recognition solutions are no shortage, but some new upstarts have been able to create niches. Sunas is a good example. Established in 2021, the company developed software that used AI to adjust the speaker’s pronunciation in real time.

“Sunas, we believe that when technology is converting the industry, it should not be replaced by human connection, but it should be extended,” Sharath Keshava Narayan, co-founder and president of Sunus, told TechCrunch. “As the number of customer interaction in the global customer continues, the need for human communication to human beings remains critical.”

Maxim launched Sunnas with Shaun Jang and Andreas Soderi while Maxim was at Serbriakov College. This trio was inspired by a classmate’s despair experience working at a call center.

“Max and Shan’s friend Raul, who had to return to Nicaragua to support his family, faced pronunciation discrimination in his call center job,” said Narayan. “His experience with” accent neutralization training “and the toll that it took on him inspired Max and Shawn to create a solution to reduce pronunciation bias.”

In 2021, Narayan, who had previously co -ked at the Call Center Startup ObservationSanas joined and the company won his first financing first place.

The technology of the Sunas analyzes the speeches and outputs that matches a specific pronunciation. The agency claims that it is capable of preserving the original speaker’s emotions and “identity” when it is reduced to the reverse, echo and sound.

Narayan said, “What separated Sunas is the company’s patent AI technologies, which recognizes phonetic patterns and immediately adjust them while keeping the speaker’s unique identity intact,” Narayan said. “Sunas’s AI models are trained with more than 50 million speeches using our technology partner and in-house voice actors.”

Recently, a contestant named Sunas Inton said that Narayan said that “Sunas’ IP strengthens the portfolio” and a larger customer is in the base to serve the base.

Today, there are about 50 subscribers in industries such as Sansas’ healthcare, logistics and hardware manufacturing. Narayan said that this company’s annual revenue reached $ 21 million compared to last year.

Sunas is in some controversial business. Gives some research suggestions In reality the exposure to different pronunciations helps War Bias technicians told the guardian as one The profile of 2022 startupSunas solutions are at risk of hiding staff in the call centers.

Narayan pushed back against this idea.

“What makes Sunas especially special is not just technology, but also to break the obstacles, reduce discrimination, and to widely expand the voice around the world,” he said. “Together with my co-founders we’re creating a world where communication is not a bridge-””

Mixed optics do not seem to have influenced the ability to increase Sanas’s cash. This week, Sunas has announced that it has closed a $ 65 million fund that gives the company worth more than $ 500 million. Quadril led the Capital and Telefrman’s round, which also participated in the insights partner, quiet capital, alorica and DN Capital.

After collecting more than $ 1 million in capital today, Sunas plans to create new “Speech-to-Spit” algorithms, expand in new areas and explore opportunities in “healthcare, retail and such industries.”
Out of it, “Narayan said.

“Sunas with obvious focus on scaling and continuously innovation with responsibilities is well prepared for possible headwalls in the weather,” he also said.

Sunas also intends to expand a group of about one and a half hundred people, adding Narayan and opening a new office in the country of several million communications centers in the Philippines.