Stripe CEO says he ensures his top leaders interview a customer twice a month

Digital payment platform Stripe According to the co-founder Patrick Kolison, the customers invite to attend their management team meeting on a bi-weekly basis so that it can get “clear response”.

In an X -April 8 post, the CEO of Fintech Giant said that the company had a customer for the first 30 minutes, with about 40 leaders present in “Stripe”.

“Although we already have a lot of customer response process, it somehow always encourages new thoughts and investigations,” he wrote.

This is an interesting strategy of stripe, which was founded in the 21st and it was considered as the highest valuable private fintech in the world (it The maximum recent assessment was $ 91.5 billion)

Over the years, startups have complained that the stripe focuses on its larger customers more than the scheduled to serve it. However, the company is definitely doing something right. Stripe Annual letter Written by Collison in February that the payment amount increased in 2024 at $ 1.4 TrillionAbove 38% of the previous year.

Stripe also added that it is now used by half of the Fortune 100 company, it refers to how the catalpalt has been in a large enterprise player from a startup working with other startups.

In the X -of’s post, Collison responded CLOUDFlair Cityo’s Question When his company gets invited with it, “Your sons will choose to stay … will arrive.”

Feeling neglected in small business, a investor Wrote: “Hi Patrick – You know I appreciate @Stripe – But you should pay attention to the amount of things that have been degraded for the Indi community using the stripe. I did the support message a week ago – no reply, things are extremely complex. There are more things, but it’s a turmoil. “

Many have praised this step with one User Notable: “Love it. Culture focuses on what is important and what reality (sik) helps with reality.”

And, naturally, some stripe customers used the X post to post their complaints (Here And Here)

However, a high-profile founder seemed to approval of the approval of the stripe: Elon Kasturi Replied In the post, including a general, “good idea.”