Taco Bell rethinks AI after a person orders 18,000 waters

Taco Bell rethinks the use of artificial intelligence (AI) to power restaurants in the United States in the United States after comic books on technology errors have been watched millions of times.

In one clip, at first glance, he crashes the system by ordering 18,000 water glasses, while in another person he is increasingly angry as AI asks him many times to add more drinks to his order.

Since 2023, the fast food chain has introduced technology in over 500 seats in the United States to reduce errors and speed up orders.

But II seems to have served the complete opposite.

Taco Bell Digital and Technology Chief Officer Dane Matthew said The Wall Street Journal This deployment of voice AI had its challenges.

“Sometimes it drives me, but sometimes it really surprises me,” he said.

He said the company “learns a lot” – but now he will think carefully where to use AI forward, including not using it when drilling.

Moreover, said Matthews, there are times when people are better placed to accept orders, especially when restaurants are borrowed.

“We will help the coaching teams to use the voice AI and when it is better to watch or step,” he said.

Problems are being built online as disgruntled customers send on social media to complain about the service – with many prominent problems and problems.

A clip on Instagram, which has been watched over 21.5 million times, shows a person who orders a big mountain dew, and AI’s voice is constantly answering “And what will you drink with that?”

For the first time, there were no problems with AI from dealing with when it comes to processing orders for food and drink.

Last year McDonald’s withdrew AI from its own passable As the technology mistakenly interprets customer orders – as a result, one person is added with bacon to their ice cream by mistake and another has hundreds of dollars chicken natives contributed to his order.

But despite some of the viral problems facing Taco Bell, he says two million orders have been successfully processed using Voice AI after introducing it.